Experience
View résuméTechnology Support Services Specialist
Jones Day · Miami, FL
February 2026 to Present
I’m the primary on-site technology support contact for attorneys and staff in Jones Day’s Miami office.
What I do
Technical support
I troubleshoot hardware, software, and mobile-device issues, following requests through resolution and escalating when needed. I also maintain troubleshooting documentation to make support more consistent.
Meetings and events
I handle audiovisual setup and live troubleshooting for hybrid meetings, presentations, and events. I also coordinate room readiness and meeting requirements.
Onboarding and office technology
I prepare workstations, laptops, accounts, and security tools for new hires and conduct technology orientations.
I’ve also led the deployment of additional wireless access points, coordinating with the vendor, checking connectivity, and completing installations after hours to minimize disruption.
Earlier at Jones Day
Support Services Assistant
Jones Day · Miami, FL
August 2022 to January 2026
Alongside daily office operations and meeting preparation, I spent two years cross-training with the technology support team and providing backup support during staff absences.